Our Commitment to On-Site Support
We provide elbow-to-elbow support from individuals who
have hands-on experience with the same system and tasks.
We do not send mere “trainers”; we send experts who perform the work daily and are eager to demonstrate it to
your staff.
- Experience, Eager, No Agenda
- elbō’s Go Live Specialists work in physician offices across the country on the same system as you. They know how to use the system as a member of a physician office, not as a representative of the vendor.
- elbō Go Live Specialists have chosen to come and help you and your staff. They were not asked to volunteer, they are not burnt out from constant travel, they were presented with an opportunity and they chose to come help you.
- elbō Go Live Specialists have no motivation to do anything but help your team learn how to use the system as a member of a physician’s office staff. They have no incentive to introduce add on products or to propose consulting engagements.
elbō Understands the Benefits and Risks of a Successful Go Live
Setting the Standard for a Success Launch
We understand the initial days on your new system are pivotal. They impact not just productivity but also the overall atmosphere in your office.
Understanding Staff Anxiety
Staff anxiety can manifest as
cautious, slower work or rushed
work with mistakes. We take
extra steps to aid in both
scenarios and create an ideal
work environment.
Mitigating Risks with On-Site Support
Our experienced leaders provide side by side support with your staff to prevent issues that could otherwise persist for months or even years after the Go-Live stage.
Addressing Inefficiencies
Inefficiencies will arise during the Go Live transition but can be managed by experts familiar with the system working closely with your staff.
Reevaluating Your Staffing Model
We can supplement the support
you are getting from your
vendor partner to avoid
patients getting frustrated and staff feeling under supported.
Anticipating Scenarios
We’ll test various failure
scenarios to ensure your team is prepared and supported no
matter the situation.
Get the support your team needs to be successful.
This form will provide us with background information on your company and new system structure. We will reach out to you directly for next steps.
